TreeTop Challenge Frequently Asked Questions
Canyon Flyer FAQ's
What is the Canyon FlyerThe Canyon Flyer is a guided zipline canopy tour, located in the rainforest surrounding Thunderbird Park on Mt Tamborine, at the corner of Tamborine Mountain Road and Cedar Creek Falls Road, is set to become a ‘must do’ on any visitor’s things to do on the Gold Coast list. The Coast’s newest attraction, the zipline crosses a deep gorge or canyon cut through the rainforest by Cedar Creek over hundreds of years. Seven huge zips cover a distance of 1.5 kilometres and give everyone a rush of excitement while capturing unique views of the rainforest and down the valley to the Great Dividing Range. The zipline has been built by Tree Top Challenge but is a separate attraction to the well-known aerial adventure experience also set on the grounds of Thunderbird Park. Unlike the adventure park, there is no challenging activity associated with the zipline. Groups with a maximum of ten people are led through the tour by two guides, who clip visitors on and off the safety cables and ensure guest safety. The guides also point out the features of the rainforest, and of its native inhabitants, such as sugar gliders, koalas, goannas, and the abundant bird life. We don’t guarantee you will see them, but if the wildlife is there our guides will help you spot them.
Some important information:There is no height restriction for the Canyon Flyer, but you need to weigh a minimum of 40 kilos or a maximum of 120 kilos. If you suffer from any health condition, such as heart problems where too much excitement might be a problem, please do not attempt the Canyon Flyer. It definitely will be exciting.
Are bookings essential?Yes, as we have to roster guides to take you around the course.
Days of Operation
The TreeTop Challenge is open everyday except:
- New Years Day
- Anzac Day
- Christmas Day
- Boxing Day
How do I get to the Canyon Flyer?We are located at the Tree Top Challenge reception area, within the grounds of Thunderbird Park which is at the corner of Tamborine Mountain Road and Cedar Creek Falls Road. We also have bus transfers available from the Gold Coast.
How long does it take to do the tour?The complete tour takes 2.5 to 3 hours.
When are tours running?Currently we run tours on 7 days per week. Book online or call 1300 881 446.
What is involved?When you arrive at reception, you will sign our electronic waiver, before climbing aboard our Landcruiser ‘Troopie’ which takes you across Cedar Creek, through some beautiful rainforest and up a 4WD track to the ridgeline where the tour begins. At this point, you will be given full instruction and safety briefing on the relevant equipment you will be using.
How can I pay?All bookings require payment in full at the time of booking and are made for a specific time and date. Paypal is our preferred option for payment.
Cancellation PolicyNo refunds will be provided for customer cancellations made within 48 hours of tour departure. Changes to the date or time of your booking must be received 48 hours prior to tour departure. All changes are subject to availability and made at the discretion of the operator.
What about the weather?The Canyon Flyer operates in all weather conditions, except lighting storms or high winds. Your safety is our priority. If we cancel your tour for any reason, you will be eligible for a full refund, but please be aware this may not include non-refundable third party booking fees.
Do I need to bring special gear / clothing/ shoes?You need to wear enclosed and comfortable sport of hiking shoes, and a comfortable shirt and pants.
Where can I leave my valuables or belongings?We provide lockers for your convenience.
Can I wear my jewellery?For safety purposes, all jewellery that can be removed should be removed. We don’t carry liability for jewellery or any other items lost on the tour, and if you drop something you will probably never find it.
Can I wear spectacles or sunglasses on the tour?Yes you can but our advice is that you should not take anything you are not prepared to loose.
Can I bring my camera on the tour?No. Anything that can be lost or dropped should not be taken. Our guides will capture some highlights of your trip and these will be available for viewing and purchase at reception.
Can children take the tour?Yes, but minimum weight restrictions apply. These apply for the safe operation of the tour. Children must be accompanied by an adult.
What about seniors?Definitely. Anyone with a sense of adventure can have a go. Individuals need to be reasonably fit and have full coordination. If you suffer from a medical condition, take advice from a medical professional
TreeTop Challenge Adventure Park FAQ's
What is provided?
All safety equipment (harness, helmet & gloves) is supplied and participants are fully instructed on its usage before beginning the course. Qualified supervisors guide adventurers to ensure safety. All you need to bring are closed in shoes and a dare devil attitude!
What are the minimum requirements?
We have 2 minimum Requirements
- You need to be at least 7 years old
- You need to be to reach 160cm with the palms of your hand stretched above your head
When its outside of school & public holiday periods we have midweek session times of 10am and 1:30pm.
On weekends we run session times from every 30 minutes from 9am to 3pm with the park closing at 5pm
Whats the maximum weight?
The maximum weight we allow is 120kg
How big is the harness?
Our harnesses have a diameter of 110cm
How long do we need?
To complete every course you need around 3hrs. Each course takes roughly 45 minutes and you can do as little or as much as you would like.
Do I need to be Fit
The TreeTop Challenge is a moderate fitness activity. You will climb / descend ladders and balance yourself on different elements.
How big a group can I bring?
The TreeTop Challenge is extemely large giving us enough capacity to accomodate groups of 150+
Do I need to complete every course?
You go at your own pace through the High Ropes courses and you do not have to complete every course.
Have another Question?
To ask a question please email us firstname.lastname@example.org or alternatively please call us on 1300 881 446 and we would love to answer any questions you might have.